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Software Quality Assurance Analyst

Commerce Channel
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Software Quality Assurance Analyst

Jacksonville, FL – Product & Engineering Department

Software Quality Assurance position testing mission critical payments technology to ensure that product launch dates and release dates are met.  This position is part of our Product & Engineering team in an Agile Development environment with a test-driven development philosophy. The Quality Assurance Analyst participates and contributes in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems to ensure a positive client experience with Sound Payments services. Jacksonville, Florida, and has a professional team with over 100 years’ experience that is committed to doing what’s best and providing the very best solutions for their clients.

Responsibilities

  • Create detailed, comprehensive and well-structured test plans, test cases, and/or procedures
  • Design, develop, and execute automation scripts
  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
  • Documents and records all product findings, enhancement requests and defects into CRM and/or defect tracking system
  • Perform regression testing to validate bugs are resolved
  • Serves as a Subject Matter Expert for product documentation
  • Researches and resolves complex product issues escalated by partners, Sales, internal parties, and Second Level Support.
  • Diagnoses hardware, software and systems failures using established procedures.
  • Ensures open communication with engineering to improve product functionality
  • Collaborates with Supervisors/Managers and internal parties on ways to streamline product functionality, document product features, automate functions and determine design specifications or details
  • Track QA metrics such as open defect counts, defect densities, defect ageing, defect distribution, etc.

Qualifications

  • 4-year degree or equivalent payments/quality assurance or Information Technology, Electrical Engineering, Computer Engineering
  • Proven work experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools, and processes
  • Experience in writing clear concise and comprehensive test plans and test cases
  • Hands-on experience with automated test tools
  • Ability to identify complex problems and review related information to develop and evaluate options and recommend solutions
  • Strong ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Exceptional written communication skills
  • Strong time management & organization skill
  • Advanced systems administration
  • Advanced Technical skills in a multi-user high-pressure environment
  • Willingness to work extended hours, as needed in the event of critical release date needs.

Additional Preferred Skills

  • 2+ years’ experience in the Payments industry
  • Experience with performance and security testing
  • Ability to write code – 2 year of relevant experience
  • Proven ability to work successfully with limited supervision
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • CRM experience, such as Salesforce.com, MS CRM, Zoho or Oracle
  • Reporting and Metrics analysis
  • Ability to speak or understand Mandarin is a bonus
  • Familiar with Agile methodologies and continuous integration tools

Get in Touch!

Sound Payments team of experts focuses on providing a simplified approach and customized solutions in all channels. Our company offers only the best hardware and software solutions. Sound Payments emphasizes technical support and customer service while offering value-added, feature-rich products and services at a cost-effective price.