Software Quality Assurance Analyst
St. Petersburg, FL – Product & Engineering Department
Software Quality Assurance position testing mission critical payments technology to ensure that product launch dates and release dates are met. This position is part of our Product & Engineering team in an Agile Development environment with a test-driven development philosophy. The Quality Assurance Analyst participates and contributes in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems to ensure a positive client experience with Sound Payments services.
Responsibilities
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Min 2+ years working with Petroleum and CStore technologies and POS solutions
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Create detailed, comprehensive, and well-structured test plans, test cases, and/or procedures
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Design, develop, and execute test scripts
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Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
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Participate in product design reviews to provide input on functional requirements, product feature designs, schedules, or potential problems that may arise implementing in the field
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Document and record all product findings, enhancement requests and defects into CRM and/or defect tracking system
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Perform product regression testing to validate bugs are resolved
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Serves as a Subject Matter Expert for product feature documentation
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Researches and resolves complex product issues escalated by partners, Sales, internal parties, and Second Level Support.
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Diagnoses hardware, software and systems failures using established procedures.
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Ensures open communication with engineering to improve product functionality
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Collaborates with Supervisors/Managers and internal parties on ways to streamline product functionality, document product features, automate functions and determine design specifications or details
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Track QA metrics such as open defect counts, defect densities, defect ageing, defect distribution, etc.
Qualifications
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2 years Product or Quality Assurance experience in the Petroleum and CStore industry .
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4-year degree or equivalent in payments/quality assurance or Information Technology, Electrical Engineering, Computer Engineering
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Experience in software quality assurance and or software testing
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Strong knowledge of software QA methodologies, tools, and processes
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Experience in writing clear concise and comprehensive test plans and test cases
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Hands-on experience with automated test tools
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Ability to identify complex problems and review related information to develop and evaluate options and recommend solutions
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Strong ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
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Exceptional written communication skills
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Strong time management & organization skill
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Advanced systems administration
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Advanced Technical skills in a multi-user high-pressure environment
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Willingness to work extended hours, as needed in the event of critical release date needs.
Additional Preferred Skills
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2+ years’ experience in the Payments and/or Petroleum industry
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Experience with software performance and security testing
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Ability to read/write code and understand concepts of mobile applications / API
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Proven ability to work successfully with limited supervision
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Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
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Some CRM experience, such as Salesforce.com, MS CRM, Zoho or Oracle
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Reporting and Metrics analysis Excel experience for analysis
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Ability to speak or understand Mandarin is a bonus
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Familiar with Agile project management methodologies and continuous integration tools