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Software Quality Assurance Analyst

Petro Channel
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Software Quality Assurance Analyst

St. Petersburg, FL – Product & Engineering Department

Software Quality Assurance position testing mission critical payments technology to ensure that product launch dates and release dates are met. This position is part of our Product & Engineering team in an Agile Development environment with a test-driven development philosophy. The Quality Assurance Analyst participates and contributes in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems to ensure a positive client experience with Sound Payments services.


  • Min 2+ years working with Petroleum and CStore technologies and POS solutions

  • Create detailed, comprehensive, and well-structured test plans, test cases, and/or procedures

  • Design, develop, and execute test scripts

  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback

  • Participate in product design reviews to provide input on functional requirements, product feature designs, schedules, or potential problems that may arise implementing in the field

  • Document and record all product findings, enhancement requests and defects into CRM and/or defect tracking system

  • Perform product regression testing to validate bugs are resolved

  • Serves as a Subject Matter Expert for product feature documentation

  • Researches and resolves complex product issues escalated by partners, Sales, internal parties, and Second Level Support.

  • Diagnoses hardware, software and systems failures using established procedures.

  • Ensures open communication with engineering to improve product functionality

  • Collaborates with Supervisors/Managers and internal parties on ways to streamline product functionality, document product features, automate functions and determine design specifications or details

  • Track QA metrics such as open defect counts, defect densities, defect ageing, defect distribution, etc.


  • 2 years Product or Quality Assurance experience in the Petroleum and CStore industry .

  • 4-year degree or equivalent in payments/quality assurance or Information Technology, Electrical Engineering, Computer Engineering

  • Experience in software quality assurance and or software testing

  • Strong knowledge of software QA methodologies, tools, and processes

  • Experience in writing clear concise and comprehensive test plans and test cases

  • Hands-on experience with automated test tools

  • Ability to identify complex problems and review related information to develop and evaluate options and recommend solutions

  • Strong ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

  • Exceptional written communication skills

  • Strong time management & organization skill

  • Advanced systems administration

  • Advanced Technical skills in a multi-user high-pressure environment

  • Willingness to work extended hours, as needed in the event of critical release date needs.

Additional Preferred Skills

  • 2+ years’ experience in the Payments and/or Petroleum industry

  • Experience with software performance and security testing

  • Ability to read/write code and understand concepts of mobile applications / API

  • Proven ability to work successfully with limited supervision

  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

  • Some CRM experience, such as Salesforce.com, MS CRM, Zoho or Oracle

  • Reporting and Metrics analysis Excel experience for analysis

  • Ability to speak or understand Mandarin is a bonus

  • Familiar with Agile project management methodologies and continuous integration tools

Get in Touch!

Sound Payments team of experts focuses on providing a simplified approach and customized solutions in all channels. Our company offers only the best hardware and software solutions. Sound Payments emphasizes technical support and customer service while offering value-added, feature-rich products and services at a cost-effective price.