Senior level support position, assisting clients, resellers and first and second-level support in troubleshooting complex product or application related matters with Sound Payments solutions. This position is part of our Technical Support Escalation team with high visibility to our clients, partners and internal staff. Maintains direct contact with clients, installers and partners to ensure a positive experience with Sound Payments services. This is also a blended role assisting with User Acceptance Testing of mission critical payments technology to ensure that product launch dates and release dates are met. This position participates and contributes in product testing, as needed.
Location: St Petersburg, FL
Reports To: VP, Operations
Sound Payments provides a business casual and smoke free environment that thrives through collaboration, and the diversity of our teams. If you think you qualify and will succeed in a busy and fast-growing firm, please send a cover letter, resume and include the position applied for in the subject line. Please also include your current and expected salary as well as date available to start. Only shortlisted candidates will be contacted. Data collected will be used for recruitment purposes only. Sound Payments Inc. provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.